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When they insert them into the USB port on their Windows 8.1 laptop and desktop iTunes kicks the device off the computer, i.e., the device shows up under Windows Explorer and then when iTunes 11.1.5 or 11.2 starts it can't recognize them and they drop off Explorer.Īpple's response to this last problem is to suggest the old rigmarole of reboot, uninstall and then reinstall iTunes (which then destroys the CD/DVD registry entries or something worse or both). Why was I exploring all of this? My kids have iPod Nanos. It appears not to be the case with iTunes 11.1.4 (32 bit version and 64 bit version) but I can't prove this yet. Note that this problem also occurred in 2008 in the support forum with some earlier versions of iTunes. What kind of application software that doesn't even depend on the CD/DVD drive ruins the software under the drive or entries in a support file (the registry in this case) that enable the device. The problem and solution can also be replicated with iTunes 11.1.5. That doesn't really help you, I am sure, since it's months since you reported the problem. So you can fix the problem by using System Restore to a point before uninstalling iTunes. I can do the following on Windows 7 Professional 64 bit, Windows 8.1 64 bit (not Professional version), Windows 8.1 64 bit Professional version across laptops and desktops:ĭevice Manager has yellow warning with some information about registry problemsĬD/DVD does not work: doesn't show up as a device in Windows Explorer, inserting CD/DVD doesn't lead to "tap here to decide what to do, etc, depending on OS). This appears to be a problem with the design of iTunes.
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